Critical Capabilities for Enterprise Instant Messaging and Presence (David Mario Smith / January, 10, 2012) report by leading analyst firm, Gartner, evaluated in 4 use case categories for enterprise IM & presence.
7 critical capabilities like chat, presence, clients, archiving, interoperability and integration, administration and conferencing help to assess the different vendors.
- Study assesses a selection of 9 IM & Presence offerings
- ProcessOne believes study demonstrates the IM market maturity and industry leadership
- Categories include internal collaboration, external collaboration, business process support and customer support
ProcessOne was recently evaluated in the enterprise IM and Presence category in an independent analysis, published on January 10, 2012, by leading industry analyst firm Gartner. This study complements other studies by Gartner such as the MarketScope for Enterprise IM and Presence published on July, 5, 2011.
As more enterprises use real-time messaging to ease collaboration internally and externally between employees and customer relationship, business processes are requiring more flexibility and real-time interaction, especially while employees, applications and connected things are fully mixed together.
A business environment, where all employees are connected through various devices, especially smartphones, is challenging for enterprises. Push notification tends to become extremely important as it enables processes to synchronize with employees again and promote real-time discussion and decision. This is why companies need seamless real-time chat and push interaction and it’s great to see the top analyst firm rate and define ProcessOne in this way.